Refund policy
Return & Refund Policy
At UrbanBear, we aim to ensure you are satisfied with your purchase. If something isn’t right, we’re here to help.
Returns
You may request a return within 3 days of delivery if:
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The product is damaged, defective, or incorrect.
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The product is unused and in its original packaging.
To request a return, please contact us at care@urbanbear.co.in with:
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Your order number
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Photos of the product (if damaged or incorrect)
Refunds
Once we receive and inspect the returned product, we will notify you of the approval status.
If approved:
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Refunds are processed to the original payment method within 5–7 business days.
Non-returnable items
We do not accept returns for:
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Used products
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Products damaged due to misuse
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Items returned without original packaging
Exchanges
If you received a defective or incorrect item, we will arrange a replacement at no additional cost.
Shipping for Returns
If the return is due to our error (defective or wrong product), we will cover the return shipping cost.
For other return reasons, return shipping may be deducted from the refund amount.
Contact Us
For any questions, contact us at:
care@urbanbear.co.in